To search, Click below search items. |
| All Published Papers Search Service |
|
|
|
Title |
Design of Students Complaints Management System |
|
Author |
Moaz Hamed, Osamah Al-Harbi , Abdallah Al-mukhalf and Hatem M. El-Boghdadi |
| Citation |
Vol. 24 No. 12 pp. 205-212 |
|
Abstract |
Handling Complaints of students regarding their grades and marks is a very important aspect in the whole education process. Many times, students have inquiries and complaints regarding their grades in different assessments in certain courses. Also sometimes, students dont get their grades in some assessments early enough to enable them to track their performance in a certain course. To ensure transparency and accountability in the grading process, the students are allowed to raise any concern regarding their marks and even to file formal complaints. In this paper, we propose to automate the process of handling students complaints. The proposed system is a web-based application that enables the management and automation of students complaints at various colleges within the Islamic university od Madinah regarding marks related to midterm, final and annual work. The proposed system provides an easy-to-use interface for students to submit and track their complaints. It also facilitates transparent communication between students, instructors, academic advisors, department heads, academic advisors and vice deans to ensure an efficient resolution process and allows the university administration to make data-driven decisions to improve overall student satisfaction within the college. This paper addresses the functionality and the first steps in developing and implementing the Student Grade Complaints Management System. We first present an introduction to the system and an extensive literature review for similar systems and the systems that exist within the Islamic University od Madinah. Then, we present results of system analysis and the functional and non-functional requirements. Finally, we show the different UML diagrams for the proposed system. |
|
Keywords |
Students Complaints, Transparency, Students Grades. |
|
URL |
